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Questions et

réponses

Nos culottes - comment ça marche ?

La culotte est-elle hygiénique ?

Les matières utilisée pour fabriquer Snuggs sont certifiées OEKO-TEX et CoolmaxFreshFX ce qui garantit leur innocuité médicale. Suite aux consultations avec des gynécologues, nous recommandons un temps de port maximal de 8 à 12 heures, en fonction du flux. Le paneau absorbant contient un traitement antibactérien qui garantit un standard élevé de sécurité et d'hygiène.

A qui conviennent-elles ?

A tout le monde. Nos culottes sont utilisée par des femmes de tous les âges, elles conviennet aux flux menstruels légers aussi bien qu'abondants et peuvent également servir pour d'autres pertes vaginales ou fuites urinaires légères.

Combien de fois par jour dois-je changer de culotte ?

1 à 2 fois. Vous pouvez porter une culotte pendant 8 à 12 heures. Cela va dépendre principalement de l'abondance de votre flux. Nous vous recommandons d'opter pour les modèles °flux abondant" voire "très abondant" pour les jours où votre flux est plus abondant - elles ont été conçues pour.

Est-ce que ça marche vraiement ?

Le caractère fonctionnel du paneau absorbant est notre priorité numéro 1. Le développement a lieu en partenariat avec des ingénieurs textile, Snuggs sont portés par des dizaines de milliers de femmes qui nous font part de leurs expériences positives et qui reviennent pour en racheter.

Et quid des odeurs ?

Le paneau absorbant des culottes Snuggs contient un traitement antibactérien garantissant un degré élevé d'hygiène et élimintant toute odeur.

Peut-on s'en servir pour les premières régles ?

Il s'agit d'une option qui convient tout à fait aux jeunes filles et leurs premières règles. Nous avons des retours très positifs de mères ayant acheté nos culottes pour leurs filles.

Peut-on s'en servir après un accouchement ?

Vous pouvez certainement vous en servir après avoir accouché. De nombreuses nouvelles mamans s'en sont déjà procurés et en sont très satisfaites. Pour la période post-partum, il convient d'opter pour les modèles "flux abondant" ou "flux très abondant".

Est-ce que ça marche également pour les fuites urinaires ?

Vous pouvez utiliser les culottes pour des fuites urinaires légères. La couche absorbante est fiable pour tout type de pertes.

Comment savoir quelle coupe me conviendra ?

Il convient de se laisser guider par ce qui vous est confortable. Si au quotidien vous avez l'habitude de porter des culottes taille haute, optez pour les coupes taille haute. Si vous portez plutôt des culottes taille basse ou moyenne, optez pour la coupe classique ou bikini.

How to choose a fitting size?

You will choose the most suitable size by measuring the width of your hips and compare the hipline with our size chart. If you can’t decide between 2 sizes, we recommend leaning towards the one you choose most often when buying underwear. In general, and compared to the classic cut, it is better to select the smaller size for the night-type underwear and the Hugger cut. The Tencel modal underwear stretches a bit on the body, due to the nature of the natural material.

Comment savoir quelle absorption choisir ?

Pour bien choisir son taux d'absorption, laissez-vous guider par l'intensité du flux les différents jours des règles. Trois taux d'absorbtion ont disponibles chez Snuggs - pour flux léger à moyen, pour flux abondant et pour flux très abondant. Le nombre de gouttes indique la capacité d'absorption de chaque culotte. Deux gouttes correpondent à jusqu'à deux tampons/serviettes; trois gouttes à jusqu'à trois tampons/serviettes et quatre gouttes à jusqu'à quatre tampons/serviettes. Si vous avez des régles très abondantes, il est préférable de changer sa culotte plus souvent ou de renforcer la protection avec un produit supplémentaire (une cup menstruelle, par exemple).

Is it possible to use the underwear for swimming?

Snuggs are a great option for sports, but we do not recommend using them in the pool or for swimming in general, as the absorbent layer can start to wash out when in contact with water.

Returns and exchanges

What is the procedure for returning/exchanging goods?

Simply register the request on our website under the option Returns and exchanges of goods. Then send the underwear in the original packaging back to the warehouse address. Once we receive them, we will process everything and get back to you as soon as possible.

What are the rules for returning goods?

As with the exchange, the first step to successfully return the goods is to register the request in the form on the website (Returns and exchanges of goods). We will confirm the registration of the request by email and send you further details. Then you need to send the goods back to our warehouse (to the address in the confirmation email). The goods must be in the original packaging, unworn, unwashed, with all labels, free of stains and odors. As soon as the goods return to us, we will process everything and confirm it by email.

Can I exchange/return only a part of my order?

You certainly can. You may specify the number of items and the type in the registration form. When returning the goods, we will inform you by email about any difference in the final amount.

How should I return the goods?

Simply send the underwear in its original packaging back to us as you prefer (post office, courier, etc.). It is important to always choose delivery to the warehouse address. We are unable to manage either the storage of packages at collection points or the personal return of goods.

Who pays for the delivery when returning/exchanging the underwear?

You pay the transportation costs of the goods back to us. We will then cover the costs of sending you the underwear in the right size :)

When and how will my money be returned for the returned goods?

We will refund you for the goods in the same way you chose when choosing the payment option. Please note that your refund may take up to 14 days.

Washing and maintenance

How do I wash the underwear?

All you have to do is rinse the underwear in cold water and then wash it, either by hand or in the washing machine. The best is to wash it in a liquid detergent without a fabric softener (the fabric softener may have a negative effect on the absorption).

Is it possible to dry the underwear in a dryer?

We do not recommend using the dryer, because due to the high temperature, the material of the underwear wears out faster. The best way to maintain the quality of the material is by hanging the underwear to air-dry.

How long will my underwear last?

Depending on how often you use it, your underwear will last up to 50 wash cycles. So to some people, they will last for about a year and a half to two years. But we also have positive feedback from women who have been using the underwear reliably for a longer time.

What detergent for washing the underwear should I choose?

The best way to make the underwear last is to wash it in a mild detergent (e.g., for delicate or functional laundry), both in the form of a gel or powder. The liquid gel tends to be more effective because it penetrates the fibers better and thoroughly removes impurities. Just be careful not to use fabric softener as it can reduce the absorption capacity. Some customers also use a laundry disinfectant for a better feeling of cleanliness.

Delivery and payment

Can I order snuggs abroad?

We also send snuggs abroad, within the European Union. Due to the situation regarding Brexit, we had to temporarily suspend sending packages to the UK. When delivering outside the Czech Republic, please allow for a slightly longer delivery time.

What payment methods do you accept?

You can pay for the order by debit/credit card, via ApplePay or PayPal.

How do you deliver snuggs?

We deliver snuggs underwear within 3 working days from the date of creation of your order. You can choose between PPL and GLS delivery services.

Promo codes and gift vouchers

How does a gift voucher work?

We send the gift voucher with a unique code electronically via email, the recipient will then use the code when making a purchase. If you want, you can also print the voucher. You do not have to use the full value of the voucher at once, the unused amount will remain and you can use it for further purchases. The voucher has no time limit.

How does the referral promo code work?

A referral link will be sent to you together with the invoice after the order is completed. Just send this link to a friend, who will get a 20% discount on the entire purchase. Once your friend uses the code, we will send you your promo code with a 20% discount on your next purchase.

My referral promo code doesn't work, what can I do?

First, try to check that the promo code is still active. You will find the validity of the code in the confirmation email with the link. If the discount code does not work even though the voucher is valid, we recommend opening the link in an incognito window or another browser.

Technical specification of the underwear

Why do some pieces come with a protective sticker and some not?

To better protect the underwear during distribution and storage, we have added a protective foil on it. All of our underwear models will now come with it, starting May 2021. You can therefore be sure that no one has tried the underwear before you. For the first few months, though, you may receive goods with or without the protective sticker, as we have a stock of previously manufactured pieces that we are slowly replacing. In both cases, you will receive new, unused goods. If you need to exchange the underwear without the protective foil, we will accept it in the coming months, just like before.

How does the length of the absorbent layer differ for different models?

In general, the length of the absorbent layer of the underwear corresponds to the size of a conventional pad. It means it is shorter in the models for light to medium flow than in the models for heavy flows. We have listened to your wishes, and a few months ago, we have extended the layer in the front and back in the heavy flow underwear by about 1.5 cm in total. Unlike the other models, the night model has an absorbent layer up to the waist in both directions.

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