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Customer Support Specialist - German speaking

We are snuggs, innovative period underwear. We build our brand on expertise and naturalness, dignity, and kindness to the environment. We are a young company; we started sales in 2019. We have quickly gained a community of 40.000 satisfied customers and sold over 100 thousand pairs. Last year, we entered the Slovak, German, Dutch, and Romanian markets. And this year, we are preparing to launch sales in other countries.

What will you be doing at snuggs?

  • Communicate with our customers (via email and social media) and help us to build a close relationship with them 
  • Respond to the questions regarding product and availability; manage order changes
  • Cooperate with the external warehouse and be in touch with our carriers 
  • Collect feedback from our customers so we can even better respond to their needs. We have a large database of customers who support us and are willing to help us to improve our product even further.
  • Assist with the process of product returns and exchange (size/cut) and be the connection between customers and our warehouse
  • Take an active part in creating of our brand identity

Even better, if you...

  • Are a German native speaker and you are fluent in English on a professional level
  • Have an experience with similar, customer facing position
  • Can organise your time well and you are not afraid to make your own decisions
  • Are empathetic, open and helping others comes naturally to you 
  • Resonate with our values (natural, expertise, kindness) and personal growth is something necessary for you

What do we offer in return?

  • Flexible hours are a matter of course for us :)
  • Growth in the company that sees its long-term mission in creating products that make people feel natural, healthy, and environment-friendly
  • The possibility to combine remote work and working in spacious, airy offices in Vinohrady where we even have our own garden :)

We'll be happy if you join us.

Please let us know about your experience via email

You will fit in the team if...

YOU ARE PROACTIVE

When was the last time you tried something completely new? Do you enjoy exploring how to solve things? Are you interested in what other team members do and look for ways to improve how to work together? Our path is not given. Every day, we learn something new about our product, business, and mainly about our customers. The only thing that stays the same is our desire to do things differently and better.

YOU ARE OPEN

We are transparent, and we talk honestly yet with empathy. We want to feel good, even when we temporarily have a lot of work. If something doesn't go right, we prefer talking about it rather than keeping it a secret. We don't dwell on the past that we can't change. We believe that people are more productive and creative if they are rested and in a safe environment.

YOU ARE RESPONSIBLE

We are trying to be independent and make decisions at our best discretion. If a decision turns out to be wrong, we take it as a lesson, not a disaster. The important thing is to ask for advice, be it in the team or an experienced person from the outside. At the same time, we know that most problems can be avoided by timely and right communication.

FOUNDERS OF SNUGGS

With whom will you be working?

Linda Šejdová

Co-founder

Tomáš Zahradník

Co-founder

We've built Snuggs based

on values we care about

Natural

means feeling good in your body, in any given situation. Our products give women confidence, comfort, freedom, and lightheartedness. Each body deserves kindness and respect. We deserve to be ourselves. And the same goes for our environment and the planet. We believe in treating the environment, and the people who produce our underwear, with dignity and kindness. We visit our suppliers regularly, and go through the production process together. We discuss. We learn. We listen.

Expertise

is something we bring to our products every day. We look for the best hi-tech materials, in cooperation with experts across industries. We work with leading engineers who research materials for extreme conditions, such as low temperatures in high altitudes or sun-parched war areas. In all those places, leak-proof yet breathable membranes, knitted fabrics that quickly transport moisture, or ultra-absorbent materials help mountain climbers, firefighters, and soldiers. At Snuggs, we bring those innovations to every day life.When it comes to periods, the general idea is similar, even if the conditions can sometimes be more extreme. We bring together physical and mental health with engineering and fashion trends. The word “Done” is not part of our vocabulary. Thanks to the feedback from our customers, we improve our products every day. We listen.

There's more we'd like to share

@snuggswear

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